Refund Policy

We take pride in doing every job right and to your satisfaction. If something isn't right, please tell us and we'll work to fix it.

Corrections come first

If finished work contains errors, or doesn't match the instructions we agreed, let us know within 3 days of delivery. We will correct it at no additional charge. Changes to the original instructions, or new requests, are quoted as additional work.

Refunds

• If we can't correct a problem that was our fault, we will refund all or part of the price of the affected work, at our reasonable discretion.
• Refund requests must be made within 14 days of delivery by emailing info@WebSecretaries.com with your name, the job and a description of the problem.
• Approved refunds are made to the original payment method within 10 business days.

Cancellations

• Before work begins: you can cancel for a full refund of any amount paid.
• After work begins: you pay for work completed up to the time you cancel, and we refund any balance you have prepaid.
• Retained services: cancellation terms are set out in your retainer agreement. If there's none, give us 14 days' notice before the next billing period.

What isn't refundable

• Amounts paid to third parties on your behalf, such as airline tickets, hotel bookings, gifts, printing or shipping. These are subject to the supplier's own refund and cancellation policies, and we will help you request a refund from the supplier where possible.
• Work that was completed as instructed, where the problem comes from inaccurate or incomplete information you provided.

Questions

Contact us at info@WebSecretaries.com or +1 (404) 721-2620.